QUESTIONS / FAQ
What is the return policy?
Schampa has a 30 day (from shipment) return policy. The items must be unused and still have the original packaging included with the return. We understand to try on something might require the removal of the packaging, however please include it with the return.
What is the exchange policy?
Schampa has a 30 day (from shipment) exchange policy. If you would like to exchange your order for a different product / size (and the product wasn't damaged), you must pay for the shipping costs of the return / exchanged and any cost difference of the items before an exchange will be processed. Items must also be unused and with original packaging.
How do I return / exchange an item?
Please see below for instructions on how to return or exchange a Schampa Order.
What are the delivery charges for my order?
It is based on the item however Flat-Rate Shipping starts at $4.99. Larger items line the Thermals & Skinnys start at $14.99.
How long will delivery take?
Products can take up to 5-7 business to package, and ship. Once it is shipped, it should take no more than a few days to arrive (depending on your location). In case of a delay, there will be a warning on the website letting you know.
There is an item that I want but you are out of stock. How can I order it? How long will it take to arrive?
We understand that there are times when items are out of stock and we have no problem producing an item and having it sent directly to you. Please contact us at 480-899-6458 or (fill out the form below) so we can process a manufacturing order for you to have the item custom made. If you fill out the form, you will be contacted shortly to process payment on the order. This is no additional cost to provide this service. In terms of ETA on a manufactured item, that is entirely dependent on what kind of item it is. The representative will be glad to talk with you about that upon ordering.
You have 'X' promotion however you are out of stock on the item I want. Can I still get the promotion?
If you submit your manufacturing order DURING the promotional period, you can still get that promotion (see above question for details on how to get an item produced). The manufacturing order must be placed & paid for before the promo period is over.
RETURNS FOR ORDERS SHIPPED TO A U.S ADDRESS
If you need to make a return, please send back any unused items within 30 days or purchase. We will issue a credit to your account with your return is received. Its Easy! To return the products purchased from our website (or via phone):
STEP 1: Complete the Returns Form
Complete the Returns Form on the reverse side of the packing slip included with your order. If you can't find the packing slip, CLICK HERE to print a copy to complete a returns form to include with your package.
STEP 2: PACK IT UP
Place your item(s) in a securepackage, removing or covering any labels on the package.
STEP 3: SEND IT BACK
Return your package to use via one of the options below...
OPTION A: Online Returns - CLICK HERE to print your return label.
- No Postage Required if you print and use the pre-paid shipping label.
- The cost of using the pre-paid shipping label sevice is $6.95 and will be deducted from your refund.
- Simply place your package in your mailbox or drop it off at any post office.
- Please see return label for additional instructions on how to position and attach to your package.
OPTION B: Delivery Method of Choice
If you prefer to return using the delivery service of your choice, please ship your return pre-paid to the address below...
1035 N McQueen RD #110
Gilbert, AZ 85233
EXCHANGES FOR ORDERS SHIPPED TO A U.S ADDRESS
If you need to make an exchange due to an incorrect size / product ordered, we are more than happy to assist you. Please note: Any and ALL exchanges are subject to shipping costs of the return and exchange shipment.
Please give us a call at 480-899-6458 or Email Us to start the exchange process. You must speak to a representative over the phone to finalize the exchange on an order.
OUT OF STOCK / UNAVAILABLE ITEM REQUEST
Is there an item out of stock or you cant find? Please give us a call at 480-899-6458 or fill out the form below and we will work with you on getting the item produced and shipped to you ASAP.
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